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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christy Cantwell

June 20, 2025

5  out of  5
rating by Christy Cantwell
"We have been customers for years. The team is professional and helpful whenever we have questions or need to make changes."
We responded:
"Thank you, Christy! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
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Mark Hurley

June 20, 2025

5  out of  5
rating by Mark Hurley
"Recently got renter's insurance. Siena helped me quickly and nicely which was a relief after the frustration of dealing with other companies. Their quote was much cheaper and more in line with what i needed. Thanks!"
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Robert Rood

June 19, 2025

5  out of  5
rating by Robert Rood
"It truly was such a pleasure working with Melissa's team! The entire team is THE BEST!!! Beginning with the amazing Erika whom invested great effort to set up my appointment, Bella's warm and humorous greeting at reception and finally Jennifer's insightful assessments of my policy that gave me fantastic coverage, and fantastic savings! The last time I had this much fun spending money was when I was at The World Famous Gold & Silver Pawn Shop in Las Vegas and was confused for Rick Harris. Local, professional, FUN team!!!"
We responded:
"Thank you, Robert, for sharing your experience with our team! We're delighted to hear that Erika, Bella, and Jennifer made your visit enjoyable and beneficial. Your feedback is greatly appreciated and helps us continue to provide top-notch service."
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Dawn Langston

June 18, 2025

5  out of  5
rating by Dawn Langston
"Melissa is fantastic! Bonus that she is a notary as well…😊"
We responded:
"Thank you so much for your review! I’m happy to help so please reach out anytime you need our services. We’re here for you at Melissa Snively State Farm! "
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Lisa Moore

June 16, 2025

5  out of  5
rating by Lisa Moore
"We just moved from Indiana to Florida, so it's very busy for us right now. Knowing that it has been a bit chaotic getting settled and still traveling for work, Randi called a couple times to follow-up with us. I am thankful that she called to check-in. The large move has been a lot and with her checking-in it was one less thing to remember to do. Thank you for making this part of our process quick and easy."
We responded:
"Thank you so much for taking the time to share your experience! Moving across states can certainly be overwhelming, and we're thrilled to hear that Randi's follow-ups helped ease some of the stress during this busy time for you. We always aim to make the process as smooth and convenient as possible, especially when life is hectic. Your kind words mean a lot, and we'll be sure to share your feedback with Randi. Best wishes as you settle into your new home in Florida, and please don't hesitate to reach out if you need anything else!"
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Juan Rafael Rodríguez Pineda

June 16, 2025

5  out of  5
rating by Juan Rafael Rodríguez Pineda
"Necesitaba información sobre covertura, y costos, de seguros de autos. Fueron tan amables, muy profesionales, en especial Liliana DLeon. Por lo q decidí renovar y cambiar mi covertura de seguro a States Farm, Gracias Liliana por su dedicación."
We responded:
"¡Muchas gracias por tomarse el tiempo de compartir su experiencia! Nos alegra saber que Liliana DLeon pudo brindarle la información que necesitaba de manera profesional y amable. En State Farm, siempre nos esforzamos por ofrecer un servicio excepcional y ayudar a nuestros clientes a encontrar la cobertura que mejor se adapte a sus necesidades. Estamos encantados de que haya decidido renovar y cambiar su seguro con nosotros. Gracias por confiar en State Farm y en el trabajo dedicado de Liliana. ¡Estamos aquí para ayudarle siempre que lo necesite!"
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Allen Brown

June 12, 2025

5  out of  5
rating by Allen Brown
"Brabra Hellman The Best State Farm Employee Repasentive Around Thanks to her I was able to become one of State Farm Customers With Coverage for my Vehicles,Life Insurance Policy and Homeowners insurance, at a affordable Price she's Very Respectful and Helpful to accommodate Customers Concerns Regarding Insurance Coverage Thanks Ms Snively, for Her you have a great team of Employees There."
We responded:
"Thank you, Allen, for sharing your positive experience with Barbara and our team. We're glad to hear that she was able to assist you with your insurance needs at an affordable price. Your feedback is greatly appreciated and helps us continue to provide excellent service."
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Chelsi Childers

June 11, 2025

5  out of  5
rating by Chelsi Childers
"Siena has been so great and accommodating for my family during our relocation!!"
We responded:
"Thank you, Chelsi, for your kind words! We're glad to hear that Siena was able to assist your family during the relocation. If you need anything else, feel free to reach out."
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Diane Brubaker

June 11, 2025

5  out of  5
rating by Diane Brubaker
"Met w professionalism the minute I entered the front door. As a handicapped widow, I was assisted not only w insurance needs but physical needs. I'm a very happy new client at Melissa Snively State Farm in Fishhawk. Thank you Siena for going above and beyond. Kudos to all the staff. Diane Thatcher Brubaker"
We responded:
"Thank you, Diane, for sharing your experience with us. We're glad to hear that Siena and the team were able to assist you with both your insurance and physical needs. Your kind words mean a lot to us."
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Angelita Moreno

June 2, 2025

5  out of  5
rating by Angelita Moreno
"Best customer experience, best quotes and very knowledgeable My experience working with agent Siena Hersh has been incredible. Happy with her excellent customer service. Thumps up Siena👍👏"
We responded:
"Angelita, Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with Siena Hersh. She truly strives to provide exceptional customer service, and it's great to know she made such an impression. Your kind words and support mean a lot to us. We'll be sure to share your praise with Siena—she'll be delighted! Thank you for choosing us, and we look forward to assisting you again in the future! 👍👏 "
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Sandra Zygmunt

May 28, 2025

5  out of  5
rating by Sandra Zygmunt
"Randi made it super easy to switch my car insurance and save $ with State Farm. Everything was done by phone/email and couldn’t have been better!"
We responded:
"Sandra, thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Randi was able to make your switch to State Farm seamless and help you save money on your car insurance. We strive to make the process as convenient and stress-free as possible, and it's wonderful to know that everything went smoothly for you."
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Carlos Zapata

May 21, 2025

5  out of  5
rating by Carlos Zapata
"Me place comunicarle a la gente el buen servicio que presta esta oficina de state farm ,en la que he estado por 9 años , muy profesionales muy hamables y siempre están dispuestos a trabajar con el cliente y sacar el mejor beneficio especialmente liliana de león mi asesora por todos estos años ,atodos ellos mil gracias 😊..."
We responded:
"¡Gracias por compartir su experiencia tan positiva con nuestra oficina de State Farm! Nos alegra saber que durante estos 9 años ha recibido un excelente servicio y que nuestro equipo, en especial Liliana de León, ha podido atenderlo con profesionalismo y dedicación. Su satisfacción es nuestra prioridad, y comentarios como el suyo nos motivan a seguir ofreciendo el mejor servicio posible. ¡Gracias por confiar en nosotros!"
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Erick Dardon

May 19, 2025

5  out of  5
rating by Erick Dardon
"Great experience, super service! Appreciate your help in notarizing my document."
We responded:
"Thank you, Erick, for sharing your experience with us. We're glad to hear that our service met your needs, especially with the notarization. If you need any further assistance, feel free to reach out."
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Tim Fulp

May 16, 2025

5  out of  5
rating by Tim Fulp
"I stopped by the State Farm office in FishHawk for a notary, and I was blown away by the service. Erika and Isabella were incredibly friendly, professional, and efficient. I didn’t have to wait at all - they helped me right away with a great attitude. Best of all, the notary service was completely free! It’s such a relief knowing they’re available Monday through Friday during business hours. Highly recommend this office if you ever need quick, courteous, and free assistance!"
We responded:
"Thank you, Tim, for sharing your experience with us! We're glad to hear that Erika and Isabella provided you with friendly and efficient service. We appreciate your recommendation and look forward to assisting you again in the future! "
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Eileen O'Halloran-Levine

May 16, 2025

5  out of  5
rating by Eileen O'Halloran-Levine
"I had a very good experience with working with Randi at State Farm re car insurance! She was extremely patient in waiting for me to get back to her, as we had to play telephone tag, due to my schedule. When we finally connected, she was knowledgeable and helped me secure a much better insurance rate than my previous company, by almost half! That alone was reason enough to deal with her and State Farm, but she helped make it a seamless experience! I would highly recommend working with her if you want to secure a great rate for car insurance! I couldn’t be more pleased with the entire process! Thanks so much, Randi!"
We responded:
"Thank you, Eileen, for sharing your positive experience with Randi. We're glad to hear she was able to assist you in securing a better rate and make the process smooth for you. Your recommendation means a lot to us, and we appreciate your trust in our services! "
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Shannon Young

May 14, 2025

5  out of  5
rating by Shannon Young
"Jennifer is the ultimate professional"
We responded:
"Thank you, Shannon! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
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Yash Bhutwala

May 14, 2025

5  out of  5
rating by Yash Bhutwala
"Siena was incredibly helpful and got us the best deal on multi-car multi-property insurance! They also offer free notary services for customers!"
We responded:
"Thanks for choosing us, Yash! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
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Tony Friedrichsen

May 14, 2025

5  out of  5
rating by Tony Friedrichsen
"We recently started working with Melissa Snively’s office for both our personal and business insurance needs, and we’ve been extremely happy with the experience so far! The communication from the start has been excellent, and they’ve been incredibly helpful in getting us organized and on the right track. Looking forward to continuing our relationship with such a responsive and knowledgeable team!"
We responded:
"We strive to make insurance simple and stress-free, and we’re thrilled to hear we did just that for you, Tony! Let us know if we can help with anything else. "
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Jeffrey B

May 14, 2025

5  out of  5
rating by Jeffrey B
"Angela and her entire team helped me as of I family (always feel like I am). You can shop around for Insurance but if you want true reassurance when (and they will) go wrong stick with State Farm in Lithia!"
We responded:
"We appreciate you, Jeffery! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family! "
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Jim Barnish

May 12, 2025

5  out of  5
rating by Jim Barnish
"Siena and the whole Melissa Snively State Farm staff were well beyond helpful. I would rate them much higher than a 5 if I was able. They have all been so responsive and available. Visiting them at their office has always been a most pleasurable experience."
We responded:
"Thank you, Jim, for your kind words and generous rating. We're so pleased to hear that Siena and the team have been able to assist you effectively. We look forward to continuing to provide you with excellent service."
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Lissette

May 7, 2025

5  out of  5
rating by Lissette
"Wonderful service!! We switched from Geico to State Farm and are truly happy with it. Liliana is amazing. She makes you feel like you are part of their family. I already recommended her and her office to my family members."
We responded:
"Thank you, Lissette, for your kind words and for choosing us for your insurance needs. We're so pleased to hear that Liliana has made you feel at home and that you're satisfied with our service. We appreciate your recommendations and look forward to continuing to serve you and your family."
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J B

May 5, 2025

2  out of  5
rating by J B
"Great at first, but service fell off. Took weeks sometimes with multiple emails to get a response. Was quoted something by an employee to get a lower rate and they apparently fired that person and wouldn't honor what was offered. When we switched, our new agent showed they sent the new policies several times, but they "didn't receive". We were with them for 4 years, but the customer service changed a lot. For the worse. If you like SF, we would recommend a different agent."
We responded:
"Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that we fell short of your expectations. Providing prompt communication and consistent service is incredibly important to us, and it’s clear we didn’t meet those standards in your case. Regarding the quoted rate and policy transfer issues, we apologize for any confusion or frustration caused during the process. We strive to ensure all interactions are clear and seamless, and it’s disappointing to learn we did not deliver that for you. We value the years you spent with us and regret that we couldn’t maintain the level of service you originally experienced. Your feedback is invaluable and will help us improve so we can better serve our clients moving forward. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out. Thank you again for taking the time to share your experience, and we wish you all the best with your new agent."
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Kimberly Giliberti

May 5, 2025

5  out of  5
rating by Kimberly Giliberti
"Jennifer T. is always so helpful, knowledgeable and friendly. Melissa really has a wonderful team!"
We responded:
"Thank you for your kind words! Jennifer truly embodies our commitment to providing reliable coverage information and exceptional customer service. We’re so glad you’ve had such a positive experience with our insurance agency!"
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InterFaith Quest

April 30, 2025

5  out of  5
rating by InterFaith Quest
"prompt positive service assistant"
We responded:
"Thank you, InterFaith Quest, for your generous feedback and excellent rating! We’re delighted to know that our service assistant was prompt and fulfilled your expectations. If you require any additional assistance, please don’t hesitate to contact us."
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Diane Tierney

April 29, 2025

5  out of  5
rating by Diane Tierney
"We are very happy with the service provided by this agency, particularly by Liliana DeLeon. She answered all of our questions quickly and precisely. She also managed to save us more than a few bucks, which is an added plus! We would definitely recommend Liliana and this agency to anyone looking for great service."
We responded:
"Thank you, Diane, for sharing your positive experience with us. We're glad to hear that Liliana was able to assist you effectively and help you save money. Your recommendation means a lot to us, and we appreciate your trust in our agency."